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Bandeira Brasil

Case Study: Tgestiona


Evidence of delivery attempts – Vivo Telecom products for companies (modem, mobile phones, routers, etc.)

How we did it

  • Features such as photo and location of the driver at the point of delivery was crucial for the success of the project
  • Real-time monitoring of deliveries planning vs accomplished
  • Email sending feature deployment informing the customer product will be delivered that specific date.


  • Improved time management controls for delivery drivers
  • Reversal of failures cases in significant portion of deliveries

Business Impact

Reduction of failures in deliveries and customer complaints in the call center.

Through PrimeBuilder resources Vivo has enough information to measure the

transportation service level for greater bargaining power in future negotiations.